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Local Government need technology in their cities.

The management of assets has slow and cumbersome reporting methods, an absence of valuable data to make informed decisions and limited information for stakeholders.
Technology in local government needs to change to meet a series of challenges. Currently, many local governments use multiple systems and technologies that don't always work well or talk to one another. As a result, the solutions to sorting those systems out aren't scalable. Therefore, it is challenging to get program and project timelines to match.

Challenges

  • Keeping updated information on assets that is objective,
  • Maintaining citizen privacy,
  • Identifying which data to collect,
  • Connecting data sources - removing silos and enabling data sharing across the organisation,
  • Using the data to identify patterns and insights that would help improve service, efficiency and the customer experience,
  • optimising data processing, storage and retention.

Culture

Smart Cities in local government require a culture of openness and a commitment to a Smart solution.
The needs and behaviours of people must be at the heart of any Smart Cities project.
Starting with the problem statement means that you understand what problem you are trying to solve in your local government rather than just implementing technology.

New tech has to make it easier for everyone. Suppose your team want to build their digital literacy or learn about technology and its benefits. In that case, we suggest upskilling with a program like tech for nontech.

Some local governments fear that with the introduction of new technology, staff with be obsolete; this is not the case. Instead, the culture needs to be fostered to enable the workforce to complete high-value tasks and connect them with their community. This mentality sets team members up for success rather than phasing them out or scaring them off.

Real-Time Solution

With real-time data, asset management and customer service teams have quick and efficient data at their fingertips.
By improving data collection and information flow, you can equip staff and residents with the information they need, making asset management more efficient.
The real-time data provides no value if there is no way to see it; this is where you need a dashboard for viewing the information. itus' platform offers access to real-time data allowing you to see your Smart City services at a glance and communicate internally, with customers, and your community about the issues.

Benefits

The benefits of Smart Cities information includes:

  • identification of problem areas,
  • instant issue alerts,
  • Better service - few call outs,
  • more sustainable outlook for your city,
  • meeting constituents expectations of your local government's ability to perform.

itus can help you take this next step into real-time data. Reach out to our team to hear how we can help you.

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